DeKalb Medical Nursing Resource Office Assistant in Decatur (DeKalb Medical at North Decatur), Georgia

JOB SUMMARY:

Under general supervision, performs a variety of clerical and secretarial duties to support the effective operations of the Nursing Resources Staffing Office.

JOB RESPONSIBILTIES:

  • Assists patients, family members, visitors, doctors, physicians, volunteers or employees with inquiries; including routing complaints to Patient Relations.

  • Answers phone calls, takes accurate messages, transfers calls to appropriate individuals and responds to inquiries in a timely manner.

  • Receives calls from absent nursing employees. Documents calls, and informs appropriate unit manager/supervisor.

  • Based on staffing needs, contacts alternative staff by phone to arrange coverage.

  • Maintains and updates schedules, reports and directories

  • Completes data entry necessary to support nursing department scheduling needs with accuracy.

  • Assists staff, customers, and contractors with badging, parking and access issues.

  • Facilitates the processing of new employees by training them on various systems, and policies and procedures.

  • Assist funeral homes with paperwork and retrieval of deceased patients

  • Coordinates services with sitter agencies

  • Sort and file various documents; establish and prepare new files/categories within established filing systems

  • Monitors and maintains office equipment and supplies

  • Maintains an orderly and organized front office workspace

  • Participates in continuous quality improvement activities and teams.

  • Participates in supporting the organization’s vision, mission and values and adheres to DeKalb Medical Standards of Behavior.

  • Performs other duties as assigned to meet the goals and objectives of DeKalb Medical.

QUALIFICATIONS

Minimum Education, Experience and Licensure Required:

  • High School or GED

Skills, Knowledge and Abilities:

  • Strong attention to detail

  • Effective communication skills

  • Excellent interpersonal, phone and organizational skills required.

  • Must be able to work with detailed, confidential material

  • Ability to work independently and to work

  • Skill and ability to effectively manage multiple tasks and priorities within a fast-paced environment

  • Proficient in keyboarding and comfortable using MS Office applications.

  • Proper telephone etiquette skills required.

Posting Job Title: Nursing Resource Office Assistant

Department: 106010 - Nursing Administration

Shift: Other

Other Shift: 12 Midnight to 7:30 am

Days of the Week for Employee: Other (Please enter Below)

Other Days of the Week: Sunday through Thursday

Street: DeKalb Medical at North Decatur

External Company URL: www.dekalbmedicalcenter.org