DeKalb Medical Nursing Resource Office Assistant in Decatur (DeKalb Medical at North Decatur), Georgia
Under general supervision, performs a variety of clerical and secretarial duties to support the effective operations of the Nursing Resources Staffing Office.
Assists patients, family members, visitors, doctors, physicians, volunteers or employees with inquiries; including routing complaints to Patient Relations.
Answers phone calls, takes accurate messages, transfers calls to appropriate individuals and responds to inquiries in a timely manner.
Receives calls from absent nursing employees. Documents calls, and informs appropriate unit manager/supervisor.
Based on staffing needs, contacts alternative staff by phone to arrange coverage.
Maintains and updates schedules, reports and directories
Completes data entry necessary to support nursing department scheduling needs with accuracy.
Assists staff, customers, and contractors with badging, parking and access issues.
Facilitates the processing of new employees by training them on various systems, and policies and procedures.
Assist funeral homes with paperwork and retrieval of deceased patients
Coordinates services with sitter agencies
Sort and file various documents; establish and prepare new files/categories within established filing systems
Monitors and maintains office equipment and supplies
Maintains an orderly and organized front office workspace
Participates in continuous quality improvement activities and teams.
Participates in supporting the organization’s vision, mission and values and adheres to DeKalb Medical Standards of Behavior.
Performs other duties as assigned to meet the goals and objectives of DeKalb Medical.
Minimum Education, Experience and Licensure Required:
- High School or GED
Skills, Knowledge and Abilities:
Strong attention to detail
Effective communication skills
Excellent interpersonal, phone and organizational skills required.
Must be able to work with detailed, confidential material
Ability to work independently and to work
Skill and ability to effectively manage multiple tasks and priorities within a fast-paced environment
Proficient in keyboarding and comfortable using MS Office applications.
Proper telephone etiquette skills required.
Posting Job Title: Nursing Resource Office Assistant
Department: 106010 - Nursing Administration
Other Shift: 12 Midnight to 7:30 am
Days of the Week for Employee: Other (Please enter Below)
Other Days of the Week: Sunday through Thursday
Street: DeKalb Medical at North Decatur
External Company URL: www.dekalbmedicalcenter.org