WellStar Health Systems Lead Patient Outreach Service Specialist - Phlebotomist in Marietta, Georgia
Lead Patient Outreach Service Specialist - Phlebotomist
WellStar Health System, the largest health system in Georgia, is known nationally for its innovative care models, focused on improving quality and access to healthcare. Staying ahead of the curve in technology has enabled WellStar to be leaders in both the diagnosis and treatment of an extensive array of health conditions. Serving a diverse population, WellStar consistently looks at total patient wellness and works to ensure that all systems support that focus. WellStar is recognized nationally as an Employer of Choice and is featured on FORTUNE 100 Best Companies to Work For® list and Work Mother Magazine’s Best Companies list.
Specialists and primary care providers work in a multi-disciplinary environment with 20,000 team members throughout our 11 hospitals, 225 medical office locations, outpatient centers, health parks, a pediatric center, nursing centers, hospice, homecare. By working through a patient-centered model of care, WellStar places enormous value on quality and safety with many accolades to support our work.
Under the supervision of the Outreach Manager or designee, performs technical and non-technical duties within the Laboratory Outreach Patient Service Centers (PSC) in the capacity of a Lead or facility front line supervisor. Duties included, but not limited to, WellStar STAR-Patient Care system patient registration; WellStar STAR-Patient Care system Insurance and ICD-9 data entry; WellStar STAR-Patient Care system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems Insurance and ICD-9 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all Customer Service problems and issues at assigned PSC location; notifying physicians of critical lab results; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment; and other duties as assigned. Responsible for Supervisory tasks including and not limited to managing daily on-site operations, daily communication with office personnel (office manager, MAs, & physicians), on-site training of personnel, staff rotation schedule preparation, investigating and resolving lab process problems, monthly raw and statistical data collection, and maintenance of appropriate supply inventory.
Required Minimum Education : High School Diploma or GED.
Required Minimum Experience : At least 1 year of previous computer registration skills required. At least 1 year of Customer Service experience. At least 1 year of previous phlebotomy and specimen processing experience required.
Required Minimum Skills : Requires excellent Customer Service skills; must be able to demonstrate use of correct grammatical English; requires efficient and accurate computer skills; must be able to work and maintain professional demeanor under stressful conditions; requires efficient multi-tasking and organizational skills; must be able to gracefully maintain composure in difficult situations.
Why work for WellStar?
Concierge Services: Employees use the free concierge service to take care of day-to-day errands such as dry cleaning pick-up, oil changes, grocery shopping, assist in researching and arranging travel plans, and helps with planning family events.
Health Coverage: Competitive healthcare premiums and coverage for employees and dependents. Bariatric surgeries performed within the WellStar network are covered 100%. Employees have access to our on-site pharmacy for prescriptions at discounted rates and the use of payroll deduction.
Work-Life Balance Programs: WellStar’s commitment to your work-life balance is shown by offering flexible schedules, telecommuting, job sharing, and flex time. We offer on-site child care, backup care and elder assistance care.
Wellness Programs: Employees can stay active by using our on-site fitness center with discounted fitness classes. We provide a weekly farmers basket program that lets employees buy fresh local produce at an average price of $16.00 or less a basket.
Recognition Programs: Employees receive recognition through several WellStar programs; The Winners of WellStar (WOW) program lets employees recognize and reward their peers with awards and gifts.
Parental Benefits: Full-time employees receive 120 hours of paid maternity or paternity leave; benefit eligible part-time employees receive 60 hours for the birth or adoption of a child. Adoptive parents can receive $10,000 in adoption benefits per child, with a total lifetime benefit of $20,000.
Additional Benefits: Education and tuition assistance programs, employee/employer contribution pension plans, and on-site dining options for convenience.
Come see why our employees love their career at WellStar and enjoy work-life balance and the opportunity for advancement from within.
Thank you for your interest in WellStar. We are an equal opportunity employer.